Cricket Live Privacy Policy – How Your Information Is Kept Safe and Confidential

Cricket Live (cricketlive.ws) publishes this Privacy Policy in fulfilment of our commitment to transparency. This document explains how Cricket Live collects your personal information, the purposes for which it is used, and how it is kept secure.

By using the Cricket Live website or mobile app, you confirm that you have read and accepted this Privacy Policy. It applies to all registered members, unregistered visitors, and mobile app users.

Cricket Live follows international standards for personal data protection. Our team continuously updates security measures so users in Bangladesh can enjoy Cricket Live with complete confidence.

Cricket Live collects only the information that is necessary. We never ask for personal data beyond what is required. Full details are provided below:

Information Collected at Registration:

• Full Name (as shown on National ID Card)
• Date of birth (for age verification)
• Mobile number (for OTP verification)
• Email Address (Optional)
• Preferred language & region

During Identity Verification (KYC):

• Copy of National ID Card or Passport
• Selfie or live photo (in some cases)
• Bank Account or Mobile Banking Number

Automatically collected information:

• Device type, operating system & browser
• IP address & approximate location
• Pages visited and click patterns
• Session duration and activity logs
• Cookies and local storage data

Cricket Live uses your information only for the following purposes:

• Account management: Login, password recovery, and profile updates.
• Payment Processing: Processing deposits and withdrawals securely.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligations: KYC verification and anti-money laundering compliance.
• Service Improvement: Analysing usage patterns to improve Cricket Live.
• Customer support: Helping resolve your issues quickly.
• Promotional communications: Sending you offers and bonus information with your consent.

Cricket Live never shares your information with third parties for profiling or targeted advertising purposes.

Cricket Live does not generally share your personal information with anyone. However, limited disclosure may occur in the following specific circumstances:

Legal requirements:

Cricket Live is required to provide specific information in accordance with lawful orders from Bangladeshi or international legal authorities. This applies to anti-money laundering and crime prevention purposes.

With Payment Processors:

Payment providers such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions. These third parties operate under their own privacy policies.

With Technology Service Providers:

Companies providing hosting, cloud, and security services to Cricket Live process limited data under strict confidentiality agreements.

Cricket Live employs a multi-layered security system to protect your data, maintaining the highest industry standards.

Technical safeguards:

• 256-bit TLS/SSL encryption (applied to all data transfers)
• AES-256 Encryption (for database storage)
• Two-Factor Authentication (2FA) Support
• Advanced firewall & DDoS protection
• Real-Time Intrusion Detection System

Administrative safeguards:

• Staff Access to Data at Cricket Live Is Strictly Controlled
• Third-party security audits every quarter
• Regular staff training & awareness programmes
• Members notified within 72 hours in the event of a data breach

To report any security concern, please contact Cricket Live Support. We act promptly on every report.

The Cricket Live website and app use cookies to enhance your experience. Cookies are small data files stored in your browser.

Types of cookies Cricket Live uses:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Helps analyze website speed and performance.
• Functional Cookies: Remembers your language preference and personalized settings.
• Analytics cookies: Collects anonymised data to understand usage patterns.

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and payment functionality.

You have a number of rights over your personal data at Cricket Live. We respect these rights and make them straightforward to exercise:

• Right to Access: You can view the information stored in your account at any time.
• Right to rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data after closing your account.
• Right to Portability: You can export your data in a structured, machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to opt out of marketing: You can opt out of promotional messages at any time.

Cricket Live is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

Age verification is carried out at the time of registration. If anyone under 18 is found to have registered, Cricket Live will immediately close the account and delete all collected data.

If you believe your minor child has registered on Cricket Live, please notify us immediately.

Cricket Live retains your information only for as long as necessary — no longer. Below is a breakdown of retention periods by data type:

• Account Information: For the duration of your active account, plus 5 years after closure.
• Payment Records: Up to 7 years where required by law.
• Customer support logs: 3 years.
• Website Usage Logs: 12 months.
• KYC Documents: Up to 5 years where required by law.
• Marketing preferences: Until you opt out.

Once the retention period expires, Cricket Live securely deletes your data to eliminate any risk.

Cricket Live's platform integrates certain third-party services, each with their own privacy policies that Cricket Live does not control.

• Payment Gateway: bKash, Nagad, Rocket – each follows its own privacy policy.
• Game Providers: Software providers for Live Casino and slots games.
• Analytics services: For measuring platform performance.

Cricket Live is not responsible for the data protection practices of these third parties. However, we work only with trusted and recognised providers.

Cricket Live may update this Privacy Policy from time to time. Whenever changes are made, the revision date at the top of the page will be updated accordingly.

Members will be notified by email or SMS of any significant changes. Continued use of Cricket Live after an updated policy is published will be considered acceptance of the new terms.

For any privacy-related questions, concerns, or complaints, please get in touch with Cricket Live:

• Email: support@cricketlive.ws
• Live chat: Available 24/7 in Bangla
• Response Time: Usually 24–48 hours

Cricket Live treats privacy-related complaints with the utmost seriousness. Our Data Protection Team reviews every complaint and takes appropriate action.